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目录CATALOGUE第一章前厅部组织结构图ORGANIZATIONCHART··························································1第二章前厅部岗位职责POSITIONRESPONSIBILITIESOFF.ODEPARTMENT·············2-232.1前厅部经理F.OManager······································22.2前厅部秘书F.OSecretary·······································32.3大堂副理AssistantManager·································42.4前台接待经理ReceptionManager································62.5前台接待员Receptionist·········································72.6预订员ReservationClerk··································92.7总机督导OperatorCaptain··································112.8总机话务员Operator············································122.9首席礼宾司ChiefConcierge···································132.10迎宾员Doorman···········································142.11行李员Bellman·································