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Slides Prepared by JOHN S. LOUCKS St. Edward抯 University | | | | | | | | | | | | | | | | | | | | | | | | | UCL CL LCL Statistical Methods for Quality Control Statistical Process Control Acceptance Sampling Quality Terminology Quality is 搕he totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.? Quality Terminology Quality assurance refers to the entire system of policies, procedures, and guidelines established by an organization to achieve and maintain quality. The objective of quality engineering is to include quality in the design of products and processes and to identify potential quality problems prior to production. Quality control consists of making a series of inspections and measurements to determine whether quality stand