内部服务质量是配送中心绩效的决定因素【外文翻译】.docx

想预览更多内容,点击预览全文

申明敬告:

本站不保证该用户上传的文档完整性,不预览、不比对内容而直接下载产生的反悔问题本站不予受理。如果您已付费下载过本站文档,您可以点击这里二次下载

文档介绍

PAGE PAGE #

外文翻译

原文

In ternal service quality: Determi nan ts of distribute n cen ter

performa nee

Material Source: International Journal of Physical Distribution & Logistics Management Author: M. Douglas Voss, Roger J. Calantone, Scott B. Keller

The role of logistics has evolved throughout the past half-century . Once viewed solely as a cost to be mini mized, today logistics is recog ni zed as a means to gain competitive advantages . In pursuit of higher service levels and improved performa nee, many firms have beg un to exam ine their internal fun cti ons to discover logistics opport un ities yet to be leveraged .

To improve external service levels, supply chain performanee, and firm financial performanee, the quality of service delivered internally must first be improved. Improving

您可能关注的文档

最近下载