客人登记卡的使用sop(中英文).pdf
- 二哥个人认证 |
- 2021-06-23 发布|
- 86.64 KB|
- 7页
S T A N D A R D O P E R A T I N G P R O C E D U R E 标 准 操 作 程 序 REGISTRATION CARD USAGE 登记卡的使用
TASK N UMBER : FD-0001
任务号:
DEPARTMENT : Front Desk
部门: 前台
DATE ISSUED : February 2006
发放日期:
GUEST I expect my arrival experience to be smooth, quick
EXPECTATION : and flawless. I expect to be assisted by friendly staff
客人期望: who provide guidance for my individual needs. 希望能够迅速、顺利地在前台完成登记手续,相 关部门能为我的个人需求提供帮助。
T IME TO T RAIN : 25 minutes Why is this task important for you and our guests? 为什么这项任务对你和我们的客人都很重要。 Answers: 回答:
1. We must ensure guest information is obtained upon guest arrival. 我们要确保在客人到达前了解客人信息。
2. We must provide a quick, friendly and efficient check-in experienc e to guest. 为客人提供快速、友好、有效的登记服务。
3. Avoid guest complaint. 避免客人投诉。
4. Improve hotel business. 增加酒店业绩。
5. Improve GSTS score.