文档介绍
ITIL2011–ServiceTransitionITIL2011–ServiceTransitionPage1INDICEITIL2011–ServiceTransition11Introduction101.1Overview101.2Context101.3ITILinrelationtootherpublicationsintheBestManagementPracticeportfolio101.4WhyisITILsosuccessful?101.5Chaptersummary101.1Overview121.1.1Purposeandobjectivesofservicetransition121.1.2Scope13Processeswithinservicetransition14Processeswithsignificantactivitiesthroughouttheservicelifecycle14Processeswhichhavemostoftheiractivitiesintheservicetransitionstageoftheservicelifecycle141.1.3Usage151.1.4Valuetobusiness151.1.5Targetaudience161.2Context171.2.1Servicestrategy181.2.2Servicedesign191.2.3Servicetransition191.2.4Serviceoperation201.2.5Continualserviceimprovement201.3ITILinrelationtootherpublicationsintheBestManagementPracticeportfolio211.4WhyisITILsosuccessful?23